Frequently Asked Questions

Production & Quality

We use a commercial-grade, water-resistant satin substrate.
This material is specifically chosen for its ability to produce vibrant, high-fidelity brand colors and its sophisticated semi-gloss texture.
The print layer is permanently bonded to a heavy-duty magnetic base for a sleek yet substantial feel.
Our magnets are highly water-resistant and designed to thrive in indoor environments like kitchens, offices, and studios.
While they can easily handle a splash or a wipe-down with a damp cloth, they are not intended for outdoor vehicle use or full submersion.
We use a full-surface magnetic backing rather than small strips.
This ensures a reliable, edge-to-edge "stick" on any flat metallic surface, making them perfect for holding up a few business cards or a flyer without sliding.
We specialize in turning your brand assets into "unforgettable" magnets. If you have a logo or a photo, we can ensure it is print-ready.
For the sharpest "premium" result, we prefer high-resolution JPG, PNG, or vector files (PDF).
Yes, for bulk orders, we can provide a digital mockup to ensure your branding is perfectly aligned before production begins.

Design & Files

We offer 2 shapes and sizes. Rectangle (2.5" x 3.25") and Square (3" x 3").
Yes. We offer a Custom Vinyl Magnets Sample Pack. See details here!
We believe in transparent pricing. While many shops charge a setup fee to get your files print-ready, we include standard file preparation in our flat pricing. There is also no plate fees.
The $15 fee is only for additional designs.
Single Design (Bulk Orders): Our standard pricing includes one design per order.
Multiple Designs (Bulk Orders): We are happy to accommodate multiple designs within a single batch for a small additional setup fee of $15 per extra file.
Why the fee? This ensures we can give each piece of artwork the "Professional Precision" and manual quality check it deserves before going to print.
Sample Pack Exception: Our Sample Pack includes up to five different designs at no extra cost, allowing you to see your full brand variety firsthand.

Ordering & Logistics

Yes! We offer free shipping on all domestic orders over $100+. For orders under $100, we offer a flat rate shipping fee of $8.00. At this time, we only ship within the USA.
Absolutely. We provide wholesale pricing for brands nationwide looking for larger runs (75 to 1,000+ units).
To maintain our boutique quality, our small-batch orders start at 25 units.
We pride ourselves on "Professional Precision" without the big-box wait.
Most orders are handcrafted and shipped within 7-10 business days.
We ship our custom magnets to brands anywhere in the United States.
• Tailored Distribution: Yes, we can accommodate split shipments for brands that need their magnets delivered to multiple offices or team members.
• Custom Logistics: Because shipping costs vary by weight and destination, please contact us for a custom quote.
• Streamlined Process: Simply let us know the quantities and zip codes, and we will handle the "Professional Precision" of getting your branding exactly where it needs to be.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, Google Pay, and ACH bank transfers for all orders.

All transactions are processed through a secure, SSL-encrypted checkout to ensure your data is protected.

Returns & Refunds

Because every magnet is custom-made with your specific branding, we cannot accept returns or offer refunds for change of mind.
Quality is our priority. If your magnets arrive damaged or with a manufacturing defect, please contact us at hi@magnetthemoment.co within 7 days of delivery. Please include your order number and clear photos of the issue so we can make it right.
Once production has begun, we are unable to cancel orders. If you need to make a change, please reach out immediately after placing your order.
You can view our complete Returns & Refunds Policy and Terms of Service.

Make Your Brand Unforgettable,
Every Single Day